Terms & Conditions

Key Service Terms 

Your service will be provided on a 12-month basis and will be renewable after 11 months. We cannot be held responsible for loss of data if the renewal subscription is not paid on time. We want to ensure you are satisfied with your Vaikai Web Design services. We will help by agreeing to make minor changes to your website at any time. We cannot be held responsible for any errors, delays or omissions during the domain registration (or failure of registration) or during the period that the client holds the domain name. By registering the Domain Name for you we do not investigate whether you are entitled to register or have any rights to the Domain Name. We are not the authorising body for your use of the Domain Name in the course of your business and therefore accept no liability current or future for any legal challenges made against you for the use of the Domain Name. All services are subject to availability, and may be withdrawn at any time. All content and design of each website created by Vaikai Web Design is copyright and any duplication must be approved in writing by contacting Vaikai Web Design direct using details on the contact page. 

Terms & Conditions – Vaikai Web Design 

We reserve the right to remove material from your website or the Service that we find offensive or believe that others may find offensive. You are responsible for providing all information that you want to be put on your website. You have full responsibility for the content of your website including without limitation any images that you display on your website. It is your responsibility to ensure that the content of your website does not breach the intellectual property rights of any third party and that you have permission to use all the content. We accept no liability for the content of your website. Whilst we shall use reasonable efforts to make sure that backup copies of your website and all data contained in your website are made at reasonable intervals, you shall be solely responsible for the backup of the data and we shall not be liable for any damages, loss, costs or other expenses arising out of or for any loss of data by you which are due to the failure of you or us to back up the data. If any invoice for the service is unpaid we reserve the right to immediately suspend or cancel the service (including any domain name registration). Suspension of service will not remove your liability to pay any charges that are due and payable on your account at the date of termination. Also we will have the right to charge interest on any unpaid amounts at the rate of 3% over the then current Bank of England base rate. If you do not pay any Charges within thirty (30) days of the invoice date we reserve the right to change the ownership of your domain name into our name without further notice to you. If the domain name is cancelled for non-payment then it will become available to others for registration. If the domain name reverts to us then you may negotiate directly with us to regain the domain however we have no obligation to give the domain to you. Suspension of service will not remove your liability to pay any charges that are due and payable on your account at the date of termination. Also we will have the right to charge interest on any unpaid amounts at the rate of 3% over the then current Bank of England base rate. If you do not pay any charges within thirty (30) days of the invoice date we reserve the right to change the ownership of your domain name into our name without further notice to you. If the domain name is cancelled for non-payment then it will become available to others for registration. If the domain name reverts to us then you may negotiate directly with us to regain the domain however we have no obligation to give the domain to you. If you buy or lease a domain/website from Vaikai Web Design you are solely responsible for approval from any external bodies or organisations. No refunds will be given on the basis of non-approval. 

Refunds 

Where a service issue arises during the initial set-up period you may request a refund, however we reserve the right to provide a service extension or another product or to resolve the service issue as an alternative to providing a refund. We reserve the right to charge for any extra services you have requested from us for your cancellation of Service, including without limitation any services relating to web design for a temporary website, forwarding or transferring the service and providing back up whilst any such transfer is carried out. No refunds will be given after a period of 7 days from which payment for the service was taken and / or the initial design of the website has already been created. If you have asked for a domain to be registered and then wish to cancel there will be a £50 + vat administration fee. 

Please note that Business to Business contracts that we provide are not covered by Distance Selling Regulations. No refunds will be given on Domain Lease Packages if substantial work has already been carried out on the website. 

Domain Names 

On payment of the appropriate charges by you we shall apply for registration of the domain name requested by you. If you have asked us to register a domain name then you have authorised us to act as your agent with the registering authority under the relevant terms and conditions for that authority. We will not be held responsible if an incorrect domain name has been registered. It is your responsibility to make sure that correct details are provided to us. 

Email 

All email accounts and services provided by Vaikai Web Design are provided as part of your hosting service. Every reasonable effort is made by Vaikai Web Design to maintain the uninterrupted operation of your services. Despite this, due to a number of circumstances that are beyond our control, you acknowledge that given the nature of such services, we cannot guarantee that email services provided will be uninterrupted or error free – you should always have another email service as a backup. 

Website Construction 

We shall assist you with the construction of and / or development of a simple website in accordance with the options selected by you when ordering services. Whilst we shall use all reasonable endeavours to ensure that your website can be accessed by users of the internet at all times, you acknowledge that it is technically impossible to provide such access free of fault at all times and we do not undertake to do so. We expressly reserve the right to suspend availability of your website for the purpose of necessary or scheduled maintenance. Access to your website may also be adversely affected by conditions and performances outside our control, including without limitation the breakdown of transmission and telecommunication links. If we agree to design your website you acknowledge and agree that you are responsible for supplying to us the materials which you would like to be included in the building of your web site. We may reproduce, as well as digitally manipulate the materials in the course of building your website and you confirm that we are allowed to do so. We reserve the right to reject any part of the material submitted if it is deemed by us unsuitable for inclusion within your website. Where we are designing a website for you we are unable to proceed with the build until you supply us with the materials which you would like to be included. No refund will be given on the grounds that the website was not created. 

Copyright 

In situations where the client provides images, text and animations for their website, then they are legally responsible for ensuring that this material does not infringe any copyright. It is your responsibility to check the content of your website to make sure that all images are free from copyright. We will not be held responsible for any images used that infringe copyright. 

Website Ownership 

In instances where a website has been created by a Vaikai Web Design owned template the website design is fully owned by Vaikai Web Design and cannot be transferred. The materials supplied e.g. logos or images by the customer however will be transferred or deleted. 

Search Engine Optimisation (SEO)

The standard search engine optimisation package will push your website as high as possible on most search engines but is NOT GUARANTEED. No refunds will be given on the grounds that specific or 1st page position is not achieved. 

Transferring Domains Away From Vaikai Web Design 

Any domain name registered with or held by Vaikai Web Design will incur a charge of up to £100 + vat transfer fee if you wish to transfer to another provider. Any email accounts associated with domains being transferred will also be deleted. 

If you have any questions about the Terms and Conditions or if you would like assistance with any aspect of our service please email info@vaikai.co.uk